CONTACT US
We Are Here to Help
At Livzento, thoughtful customer service is an important part of your shopping experience.
Whether you have questions about an order, bracelet sizing, product materials, jewelry care, shipping, returns, or collaborations, our customer care team is available to assist.
Customer Service
Email: service@livzento.com
Website: livzento.com
We aim to respond to customer inquiries within 24 hours on business days.
Response times may occasionally be longer during weekends, public holidays, promotional periods, or unusually high-volume periods.
Company Information
Livzento is operated by:
Quanzhou Zeqiquan Trading Co., Ltd.
Registered Address:
Room 230, Building 1
No. 16 Industrial Park
Penghu Town, Yongchun County
Quanzhou, Fujian Province
China
Email: service@livzento.com
Order Tracking
After your order has been dispatched, available tracking information will be sent to the email address associated with your order.
Returns & Refunds
Eligible return requests may be submitted within 30 days after delivery.
Please contact us before sending any merchandise back. Our customer service team will review your request and provide the appropriate return instructions.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours after delivery.
Please include your order number, a short description of the issue, and clear photographs of the merchandise and packaging.
Product Assistance
For questions regarding sizing, wrist fit, materials, plating, finishes, clasps, adjustment, decorative details, or care instructions, please contact:
Livzento — Thoughtful jewelry. Thoughtful service.