FAQ
Frequently Asked Questions
At Livzento, we believe jewelry should feel personal, effortless, and easy to incorporate into everyday life. Our bracelet and bangle collections are selected to complement different outfits, occasions, moods, and personal styles.
Products & Materials
Q: What materials are Livzento bracelets made from?
A: Materials vary depending on the individual design. Livzento products may include stainless steel, metal alloys, brass, plated metals, acrylic, resin, glass, synthetic stones, rhinestones, crystals, faux pearls, beads, cords, textile elements, and other decorative materials.
Please review the individual product page for available material information before purchasing.
Q: Are all Livzento bracelets made from the same material?
A: No. Different designs may use different base metals, finishes, plating, stones, beads, chains, cords, clasps, or decorative elements.
If you have a known allergy or sensitivity to a particular metal or material, please review the product information carefully before purchasing.
Q: Are Livzento bracelets hypoallergenic?
A: Only products specifically described as hypoallergenic, nickel-free, sterling silver, or made from another particular material should be considered as such.
Unless explicitly stated on the applicable product page, these characteristics should not be assumed.
Sizing & Fit
Q: How do I choose the right bracelet size?
A: Where sizing information is available, please compare the product measurements with your wrist circumference.
For a comfortable fit, measure around your wrist at the point where you normally wear a bracelet. Depending on your preferred fit, you may wish to allow a little additional room.
Bracelet fit can vary depending on the width, closure, construction, stretch, extension chain, and personal preference.
Q: Are Livzento bracelets adjustable?
A: Some designs may feature adjustable cords, extension chains, sliding closures, open bangle construction, or elastic components.
Other designs may have a fixed length or circumference.
Please review the individual product description before placing your order.
Q: Can I bend an open bangle to fit my wrist?
A: Some open bangles may allow gentle adjustment. However, frequent or excessive bending may weaken the metal, damage the finish, or affect decorative elements.
Adjust jewelry carefully and avoid using unnecessary force.
Jewelry Care
Q: How should I care for my Livzento jewelry?
A: Store your jewelry in a clean, dry place and keep individual pieces separate where practical to reduce scratching or tangling.
Avoid prolonged exposure to water, sweat, perfume, hairspray, lotions, cosmetics, chlorine, cleaning products, and other chemicals.
We recommend removing jewelry before showering, swimming, exercising, or sleeping where appropriate.
After wearing your jewelry, gently wipe it with a soft, clean, dry cloth before storage.
Q: Can plated jewelry change color over time?
A: Yes. Depending on the material, plating, wear frequency, skin chemistry, moisture, cosmetics, chemicals, and storage conditions, fashion jewelry may gradually change in appearance.
Proper care may help preserve the finish for longer.
Product Appearance
Q: Will my bracelet look exactly like the product photographs?
A: We make reasonable efforts to display our products accurately.
However, minor variations may occur in color, finish, texture, decorative placement, bead arrangement, stone positioning, proportions, or other details due to lighting, photography, screen settings, production batches, handmade elements, and manufacturing tolerances.
Minor variations do not necessarily indicate a product defect.
Orders & Shipping
Q: How long does order processing take?
A: Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from shipping time.
Q: How long does delivery take?
A: For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on destination, carrier operations, customs procedures, and local delivery conditions.
Q: How do I track my order?
A: Once your order has been dispatched, available tracking information will be sent to the email address associated with your order.
Please allow time for the carrier's tracking system to update.
Returns & Order Problems
Q: Can I return my bracelet?
A: Eligible merchandise may be returned within 30 days after delivery, provided that it remains unused, unworn, undamaged, unaltered, and in its original condition and packaging.
Q: What should I do if my item arrives damaged or incorrect?
A: Please contact service@livzento.com within 48 hours after delivery.
Include your order number, a description of the problem, and clear photographs of the product and packaging.
Still Have Questions?
Email: service@livzento.com
Website: livzento.com
Livzento — Small details. Distinctive style.