REFUND POLICY
Refund Policy
At Livzento, we want every bracelet or bangle you purchase to feel like the right addition to your jewelry collection.
If an eligible product does not meet your expectations, this policy explains our return and refund process.
1. 30-Day Return Period
You may request an eligible return within 30 days after receiving your order.
To qualify for a standard return, merchandise must generally remain unused, unworn, undamaged, unaltered, and in its original condition and packaging.
Original tags, cards, pouches, boxes, accessories, and included components should also be returned where applicable.
2. Product Condition
Products showing significant signs of wear, scratching, damage, alteration, or misuse may not qualify for a standard change-of-mind return.
Products that have been engraved, permanently resized, cut, repaired, modified, or otherwise altered by the customer may also be ineligible unless applicable consumer law requires otherwise.
3. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, incomplete, or different from the item you ordered, please contact:
within 48 hours after delivery.
Include your order number, a description of the issue, clear photographs of the jewelry, and photographs of the packaging where relevant.
After reviewing the request, we may provide a refund, replacement, or other appropriate solution.
4. How to Request a Return
First, email service@livzento.com with your order number and reason for requesting the return.
Our customer care team will review your request.
If the item qualifies, we will provide return authorization and appropriate return instructions.
Please package the jewelry securely to help prevent scratching, breakage, tangling, or other damage during transportation.
Do not return merchandise before receiving return instructions.
For returns unrelated to a defect, shipping damage, or fulfillment error, return shipping costs may be the responsibility of the customer unless applicable law requires otherwise.
5. Refund Processing
After an authorized return has been received and inspected, approved refunds are generally processed within 3–5 business days.
Refunds will normally be issued to the original payment method.
Your bank, card issuer, or payment provider may require an additional 5–10 business days or longer before the refund appears in your account.
6. Non-Returnable Items
Subject to applicable consumer law, jewelry showing signs of wear, products damaged after delivery through misuse, customized or personalized jewelry, engraved items, materially altered products, items missing required original components, gift cards if offered, and products clearly identified as final sale before purchase may not qualify for standard change-of-mind returns.
These restrictions do not override applicable legal rights relating to defective, damaged, or incorrectly supplied merchandise.
7. Size & Fit
If a bracelet does not fit as expected, please contact our customer service team.
Unused and unworn merchandise may qualify for return within the standard return period.
Availability of another size or style depends on inventory.
8. Exchanges
If you would like another size, color, finish, or design, contact:
Depending on inventory and destination, we may assist with an exchange or recommend returning the eligible item and placing a new order.
9. Order Changes & Cancellations
If you need to cancel or modify an order, please contact us as quickly as possible after placing it.
We cannot guarantee cancellation or modification after an order has entered processing or has already been dispatched.
10. Return Address
Please do not send merchandise directly to our registered business address unless our customer service team specifically instructs you to do so.
Approved returns may need to be sent to a designated return facility.
The correct return address and instructions will be provided after the return request has been reviewed and approved.
Return & Refund Support
Email: service@livzento.com
Livzento — Jewelry backed by thoughtful service.