SHIPPING POLICY
Shipping Policy
At Livzento, receiving your jewelry safely and efficiently is an important part of your shopping experience.
We work with logistics providers and use appropriate packaging to help protect bracelets, bangles, chains, clasps, stones, charms, beads, and decorative components during transportation.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Orders placed during weekends, public holidays, promotional events, or unusually high-volume periods may require additional processing time.
2. Estimated Delivery
For orders shipped to the United States, standard delivery generally takes approximately:
5–12 business days after dispatch
International delivery periods may vary depending on destination, shipping provider, customs procedures, and local delivery conditions.
Shipping estimates are not guaranteed delivery dates.
3. Shipping Rates
Eligible orders of US$49 or more qualify for free standard shipping where this offer is available.
For orders below the free-shipping threshold, applicable shipping charges will be displayed or calculated during checkout based on destination and available shipping methods.
Geographic restrictions or exclusions may apply.
4. Tracking Your Order
After your order has been dispatched, available tracking information will be sent to the email address associated with your order.
Please allow some time for the carrier's tracking system to register and update your shipment.
5. International Orders, Duties & Taxes
International shipments may be subject to customs inspections, import duties, local taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise clearly stated during checkout, these charges may be the responsibility of the recipient.
Customs clearance can also cause delays outside Livzento's direct control.
6. Shipping Address Accuracy
Please carefully review your delivery information before placing your order.
Make sure the recipient name, street address, apartment or unit number, city, state or region, postal code, country, and telephone number where required are correct.
After an order has been dispatched, we may not be able to modify the shipping address.
Where permitted by law, additional costs resulting from incomplete or incorrect shipping information may be the customer's responsibility.
7. P.O. Boxes
Some shipping providers may restrict delivery to P.O. Boxes.
Where possible, we recommend providing a complete residential or business address.
8. Multiple Shipments
Orders containing multiple products may occasionally be divided into separate shipments.
If this occurs, you may receive more than one tracking number and packages may arrive on different dates.
9. Delayed Packages
Delivery delays may occasionally occur due to customs processing, severe weather, public holidays, carrier disruptions, high parcel volumes, local delivery conditions, transportation interruptions, or incorrect shipping details.
If tracking information has not updated for an unusually long period, please contact:
10. Lost Packages
If you believe your order may have been lost, please contact our customer care team.
We will review available tracking information and, when appropriate, assist with an investigation through the relevant shipping provider.
11. Damaged Deliveries
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours after delivery.
Please provide your order number and clear photographs of the product and packaging.
Shipping Support
Email: service@livzento.com
Livzento — Jewelry delivered with care.