TERMS OF SERVICE

Terms of Service

Last Updated: September 24, 2026

Welcome to Livzento.

These Terms of Service govern your access to and use of livzento.com, including purchases made through our online store.

Livzento is operated by Quanzhou Zeqiquan Trading Co., Ltd.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and the other applicable policies published on livzento.com, subject to mandatory rights available under applicable law.

1. Use of Our Online Store

You may use livzento.com only for lawful purposes.

You may not use our website, products, content, or services for fraudulent, abusive, unlawful, or unauthorized activities.

2. Intellectual Property

Unless otherwise stated, the Livzento name, branding, logos, product photography, graphics, product descriptions, website design, written content, and other original materials belong to Livzento, Quanzhou Zeqiquan Trading Co., Ltd., or the applicable rights holder.

You may not reproduce, commercially distribute, republish, impersonate, exploit, or otherwise misuse protected materials without appropriate authorization.

3. Product Information

We make reasonable efforts to display our products accurately.

However, actual merchandise may vary slightly in color, finish, texture, dimensions, stone positioning, bead arrangement, chain appearance, decorative placement, and proportions.

Variations may result from photography, lighting, screen settings, production batches, material characteristics, handmade components, or manufacturing tolerances.

Minor variations do not necessarily constitute a defect.

4. Jewelry Materials & Sensitivities

Materials differ between products.

Customers with allergies or sensitivities to metals or other jewelry materials should carefully review available product information before purchase or use.

Unless expressly stated on the applicable product page, jewelry should not automatically be assumed to be hypoallergenic, nickel-free, sterling silver, solid gold, solid platinum, or made from natural gemstones.

If irritation occurs, discontinue use.

5. Bracelet Sizing & Fit

Product sizing information is intended as a general guide.

Actual fit may vary according to wrist circumference, bracelet width, construction, clasp type, extension chain, stretch, and personal preference.

Customers are responsible for reviewing available measurements before placing an order.

6. Product Availability

Product availability is not guaranteed.

We may modify, replace, discontinue, or limit products or variants before an order has been accepted.

7. Pricing

Prices, promotions, product options, and availability may change before an order has been accepted.

We reserve the right to correct errors involving prices, product information, promotions, inventory, discounts, or other website content.

If a material error affects your order, we may contact you, cancel the affected product, or provide another appropriate solution.

8. Orders

Submitting an order does not necessarily constitute final acceptance.

We may refuse, limit, or cancel an order where reasonably necessary because of inventory errors, pricing errors, payment authorization problems, suspected fraud, delivery restrictions, technical errors, or legal requirements.

If we cancel an order after payment has been collected, the applicable payment will normally be refunded to the original payment method.

9. Payment

Available payment methods will be displayed during checkout.

Payment transactions may be handled by independent third-party payment providers.

Those providers may operate according to their own terms, privacy policies, security standards, and procedures.

10. Promotions & Discount Codes

Promotional offers may be subject to conditions such as expiration dates, minimum-purchase requirements, product exclusions, geographic restrictions, limited inventory, or usage limits.

Unless otherwise expressly stated, promotional offers may not be combined.

11. Product Use & Care

Customers are responsible for using and caring for jewelry appropriately.

To the extent permitted by applicable law, Livzento is not responsible for deterioration or damage caused by improper storage, excessive bending, excessive pulling, prolonged water exposure, chemicals, improper cleaning, unauthorized modifications, failure to follow care instructions, or ordinary wear and tear.

12. Small Components

Some Livzento jewelry may contain small components such as beads, stones, charms, clasps, links, or decorative pieces.

Detached components may present a choking risk and should be kept away from young children where appropriate.

13. Shipping

Order-processing periods, estimated delivery times, shipping charges, tracking information, customs procedures, and related matters are governed by our Shipping Policy.

14. Returns & Refunds

Eligible purchases are subject to our Refund Policy.

Please review the policy before purchasing.

15. Prohibited Conduct

You may not use livzento.com to engage in fraudulent transactions, attempt unauthorized access to accounts or systems, introduce malicious software, interfere with website security, intentionally provide false information, impersonate Livzento, unlawfully misuse intellectual property, conduct prohibited automated scraping, or violate applicable laws or regulations.

16. Customer Reviews & Submitted Content

Where our website allows customer reviews, photographs, feedback, or other submissions, you may only provide material you have the legal right to submit.

You may not submit fraudulent, misleading, illegal, abusive, defamatory, or infringing content.

17. Third-Party Services

Livzento may use or link to independent third-party services including payment providers, shipping companies, analytics providers, marketing services, social platforms, and technology providers.

These services may operate according to their own terms and privacy policies.

18. Website Availability

We aim to maintain reliable access to livzento.com but cannot guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of maintenance, upgrades, security issues, technical problems, third-party service interruptions, or circumstances outside our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Livzento and Quanzhou Zeqiquan Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or similar damages where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded under applicable consumer-protection law.

20. Privacy

Our processing of personal information is governed by our Privacy Notice and Your Privacy Choices page.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

22. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, products, business operations, or legal requirements.

The current version will be published on livzento.com.

23. Governing Law

These Terms are governed by the applicable laws of the People's Republic of China, subject to mandatory consumer-protection rights or other rights that may apply to customers under the laws of their country or region of residence.

Where appropriate, customers and Livzento are encouraged to attempt to resolve concerns through good-faith communication before formal proceedings are commenced.

Contact Us

For questions regarding these Terms:

Email: service@livzento.com

Livzento and livzento.com are operated by Quanzhou Zeqiquan Trading Co., Ltd.

Livzento — Jewelry designed around individual expression.

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